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Primary Location: Kenya-Nairobi-Nairobi

Work Locations: Kenya Airways Headquarters

Schedule: Full-time

Job Level: Intern/Entry Level

Travel: No

Job Posting: 03-03-2020, 10:10:29 AM

Unposting Date: 17-03-2020, 1:59:00 PM


Key Duties and Responsibilities

  • Support application developers to use development tools to write and test code to develop business solutions.
  • Support application developers to write documentation and operating manuals.
  • Support application developers in testing and modifying systems to ensure that they operate reliably.
  • Support application developers in user training and support.
  • Support application developers in fault finding, diagnosing and fixing bugs.



  • Minimum of B Plain in KCSE
  • An ongoing student pursuing a Bachelor of Science Degree in Computer Science, Computer Engineering or related field
  • Letter from learning institution recommending one to proceed for the internship.


Conditions of Internship

  • Kenya Airways does not provide medical insurance cover for Interns. Those selected for internship will be required to submit proof of medical insurance while at Kenya Airways.
  • Since the hiring for the Internship Program is done locally, Kenya Airways does not pay transportation costs whatsoever.
  • Because Internship Program is addressed to students who are pursuing their degree programs or diploma programs, participation in the program will not extend beyond three (3) months.
  • Candidates afforded internship in the past by Kenya Airways are not eligible to apply.

Interested students are requested to submit their applications online here

Only shortlisted candidates will be contacted.




Primary Location: Kenya-Nairobi-Nairobi

Work Locations: Jomo Kenyatta International Airport

Schedule: Full-time

Job Level: Team Leader

Travel: Yes, 50 % of the Time

Job Posting: 02-03-2020, 12:58:34 AM

Unposting Date: 16-03-2020, 1:59:00 PM



The Catering Operations Manager- outstation will be responsible for implementing the operation, evaluation and development of the catering processes across all outstation catering units by ensuring adherence to product, equipment and supplies requirement for greater customer satisfaction and cost effectiveness.

The role exists to:

  • Ensure all Catering safety and security guidelines and regulations are observed and incorporated in all catering stations.
  • Ensure adherence of service standards by catering units across the network.
  • Monitor product quality from all stations and ensure adherence to laid down Service level agreements and meal specifications.
  • Ensure all outstation budgets are adhered to and monitor wastage
  • Monitor product quality and specifications from all assigned catering stations and raise findings immediately in case of deviation from agreed upon specifications.
  • Ensure Outstation catering units dispatch flights on time and comply to KQ Catering specifications.
  • Monitor over catering into Nairobi, match as closely as possible to no show indices.
  • Ensure compliance to catering audits and meals selections on all assigned stations and ensure high hygiene standard are adhered to.
  • Ensure meal surveys are are undertaken for all assigned stations and prepare quarterly reports for analysis.
  • Analyze feedback from voyage reports on all assigned stations and OTI’s, follow up on necessary action for improvement.
  • Constantly evaluate and appraise catering stations performance. to ensure high performance level as stipulated in the contract
  • Ensure all contracts to assigned stations are valid and renewal or retendering is initiated in a timely manner.
  • Ensure timely supply of catering equipment and supplies to all assigned catering stations
  • Ensure sufficient stocks are held at all catering stations and there is no excess equipment.



  • Degree in Food and Beverage or related field
  • At least 3 years’ experience in a hospitality background or airline catering.
  • Good knowledge of in-flight catering product and development cycle
  • Knowledge of food safety systems
  • Auditor training in basic food handling
  • Computer proficiency
  • Good communication skills
  • Organizational and analytical skills


Desired Competencies

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Decision-making skills
  • Ability to manage in a diverse environment with a focus on client and customer services
  • Good business and commercial acumen
  • Strong leadership and motivational skills including the ability to build strong relationships with customers and staff
  • The ability to think quickly, work in stressful circumstances and stay calm in a crisis
  • Financial, budgeting and stock-taking skills
  • Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation

Interested candidates are requested to submit their applications online here

Only shortlisted candidates will be contacted.




Primary Location: Sierra Leone-Freetown-Freetown

Work Locations: Freetown Town Office   

Schedule: Full-time

Job Level: Individual Contributor

Travel: Yes, 50 % of the Time

Job Posting: 22-02-2020, 5:03:00 AM

Unposting Date: 07-03-2020, 12:59:00 PM



The ideal candidate will be tasked with promoting and selling Kenya Airways products and value-add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.

Key responsibilities will include;

Overall Sales Effectiveness

Achieve a minimum of 95% revenue target set.

Follow up on leads passed on with a minimum 50% conversion of leads received.

Drive sales strategy supporting direct channel first (including online)

Drive Sales Force Effectiveness (quality/quantity of engagements)

Promote Kenya Airways products and services to create awareness and create sales.

Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.


Team Effectiveness and Collaboration

  • Customer Experience System (CRM) Tool adoption
  • Adherence to KQ Policies & Procedures
  • Perform daily reconciliation of sales returns to account for daily sales.


Relationship Management

  • Build and maintain relationships with key stakeholders and specialized customer segments e.g. non-IATA agents and other SMEs
  • Ensure customer satisfaction in the market and measurement through facilitating the Net Promoter Scoring (B2B; B2C)
  • Prepare client visits Workplan for clients for optimum utilization of time and resources



  • Must have Air Travel related training
  • 1-2 years’ experience in a sales role will be an added advantage


Desired Competencies

  • Sound knowledge of domestic & international travel requirements/trend/availability
  • Exemplary sales skill and customer-oriented approach.
  • Good knowledge of computer reservation systems (CRS).
  • Ability to interact, communicate & negotiate effectively.
  • Fluency in English/multi-lingual.
  • Initiative and proactiveness.


Interested Candidates are requested to submit their applications online here

Only shortlisted candidates will be contacted.





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